Trade and distributor returns are accepted within 14 days of purchase with a valid Returns Authorisation Number. A restocking fee of up to 25% applies. Items must be unused, in original packaging, and eligible for return (excluding bespoke, personalised, sample, discontinued, or clearance items). Trade customers cover return shipping, though collection can be arranged for £15 per box. Contact sales@bonchef.co.uk to request a return.